Sony Responds to PS4 Error Code E-801809A8 on 5.0 OFW Upgrades

Within minutes of PS4 System Software / Firmware 5.00 being released widespread reports of PS4 Error Code E-801809A8 surfaced during 5.0 OFW upgrades despite going through at least six NOBUNAGA Beta Revisions resulting in PlayStation 4 consoles being bricked.

Many of them had a detached or broken / malfunctional Blu-ray BD-ROM drive but not all, and today Sony Online Support finally responded after affected customers petitioned with the following statement, to quote: "HI folks, Thanks all for reporting this, Just to confirm we are aware of the issue and are investigating."

Here's to hoping Sony sorts out a solution to this issue in a timely manner and doesn't end up charging victims of their negligence to ship the consoles back for repairs.

Thanks to @Abkarino for passing along the heads-up on Twitter that Sony has acknowledged and is finally investigating this serious matter!

 

[Centrino]

as before, my system will stay on 3.55 and it doesn't need the bd fw updating.

in fact, this system plays a blu ray film that my 4.74 ps plus system refuses to play
wtf Sony?

 

[PLAYER 1]

maybe this 5.00 (tried to ) adds 4k native to bd drives.

 

[bonusball]

Keeping my ps4 pro offline even tho I still got beta 6 installed in till prob is sorted

And my 4.07 fat is getting kept offline because I put a new drive in it last time I used it so ain't risking

 

[orkalass]

maybe this 5.00 (tried to ) adds 4k native to bd drives.

Lol. is that possible? you don't need a different laser? then wtf sony!?!?!?!?

 

[salah 360]

Let's see what Sony will do with this stupidity ... The battle will soon lose

 

[abzii]

Release encryption keys...?

 

[salah 360]

LOL ; encryption keys , This is the one who is looking for developers

 

[HydrogenNGU]

Adding that Exception Error Code onto the PS4 Dev Wiki.

 

[neojared]

I update my 3.55 ps4 to 5.0 w/a usb w/official fw 5.0 and all ok ,but today the ps4 not respond and say Use a usb and reinstall the firmware 5.0 and show this error code CE-34788-0

I try to install the fw 5.0 and the play say ,this fw cant be used
HELPm pls