That's the problem of banning console if people who want to go online update 4.0...or wait for Jailbreak and do not go online if u ban like this..or u want to play online and u want jailbreak also do one thing update your ps4 4.0 and play online in future downgrade kits also release then u can downgrade your console do the jailbreak..or nothing buy 2 consoles...
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Yep, you got the situation exactly right. I'll try calling them a few more times, thanks for all the help 
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